Automotive BDC Appointment Specialist – Customer Experience

OPEN ROAD AUTO GROUP; Edison (NJ); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay + bonuses

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) with company match

Paid training and ongoing career开发

Job summary

Open Road Automotive Group is seeking a customer-focused Automotive BDC Appointment Coordinator to join our busy BDC. You will be the first point of contact for customers, scheduling appointments, answering inquiries, and delivering an exceptional experience across phone, text, email and chat.

You will document all interactions in the CRM, collaborate with sales and service teams, and work toward daily and monthly appointment targets in a fast-paced environment.

Qualifications

• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Ability to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Clear communication

Organization

Multitasking

Phone, text, email, chat communication

Positive attitude

Evenings and Saturdays availability

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group is seeking a customer-focused Automotive BDC Appointment Coordinator to join our busy BDC. You will be the first point of contact for customers, scheduling appointments, answering inquiries, and delivering an exceptional experience across phone, text, email and chat.

You will document all interactions in the CRM, collaborate with sales and service teams, and work toward daily and monthly appointment targets in a fast-paced environment.