Automotive BDC Appointment Specialist | Growth & Benefits

OPEN ROAD AUTO GROUP; Edison (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) with company match

Paid training and ongoing career devel

Employee vehicle purchase program

Advancement opportunities

Team-oriented work environment

Job summary

Open Road Automotive Group seeks an enthusiastic Automotive BDC Appointment Coordinator to join our fast-paced dealership team. You’ll be the first point of contact for customers, handling phone, text, email, and chat conversations, scheduling appointments, and ensuring a smooth handoff to sales and service while documenting all interactions in the CRM for an outstanding customer experience.

Ideal candidates bring strong communication, reliability, and office computer skills, including CRM and

Qualifications

• Experience in BDC, call center, customer service, hospitality, or automotive is a plus.
• Outstanding communication and interpersonal abilities.
• Strong organizational and multitasking skills.
• Proficient with computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Communication skills

Interpersonal skills

Organization

Multitasking

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group seeks an enthusiastic Automotive BDC Appointment Coordinator to join our fast-paced dealership team. You’ll be the first point of contact for customers, handling phone, text, email, and chat conversations, scheduling appointments, and ensuring a smooth handoff to sales and service while documenting all interactions in the CRM for an outstanding customer experience.

Ideal candidates bring strong communication, reliability, and office computer skills, including CRM and