Automotive BDC & Appointment Specialist

Volvo Cars; Bethesda (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Opportunities for professional growth

Job summary

Ourisman Automotive Group is seeking a proactive and customer-focused BDC Coordinator to join our team. The BDC Representative will be responsible for handling inbound and outbound communication with potential and existing customers to generate sales and service appointments.

Responsibilities include handling calls, scheduling appointments, qualifying leads, following up with customers, and maintaining CRM records to support dealership objectives and enhance the customer experience.

Qualifications

• Experience in customer service, sales, or call center.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries to assist customers with vehicle sales and service.
• Schedule appointments and maintain CRM data.
• Identify and qualify sales leads and convert them to opportunities.
• Process payments for vehicle purchases, services, and parts.
• Maintain accurate records and liaise with sales, service, and parts departments.

Skills

Customer service

Sales

CRM experience

Communication skills

Organizational skills

Tools

Microsoft Office Suite

CRM systems

Job description

Ourisman Automotive Group is seeking a proactive and customer-focused BDC Coordinator to join our team. The BDC Representative will be responsible for handling inbound and outbound communication with potential and existing customers to generate sales and service appointments.

Responsibilities include handling calls, scheduling appointments, qualifying leads, following up with customers, and maintaining CRM records to support dealership objectives and enhance the customer experience.