Automotive BDC Appointment Specialist

OPEN ROAD AUTO GROUP; Bridgewater Township (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing BDC. You will be the first point of contact for customers, scheduling appointments, answering inquiries, and creating an exceptional customer experience that drives dealership success.

Responsibilities include timely responses, appointment scheduling, follow-ups, CRM documentation, and collaboration with sales and service teams to meet goals while maintaining a customer-first attitude.

Qualifications

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Teamwork

Evenings and Saturdays

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing BDC. You will be the first point of contact for customers, scheduling appointments, answering inquiries, and creating an exceptional customer experience that drives dealership success.

Responsibilities include timely responses, appointment scheduling, follow-ups, CRM documentation, and collaboration with sales and service teams to meet goals while maintaining a customer-first attitude.