Customer Engagement & Appointment Specialist

Volvo Cars of Bethesda; Bethesda (MD); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Professional development and growth

Descrizione del lavoro

Ourisman Automotive Group in Bethesda, MD seeks a proactive BDC Coordinator to handle inbound/outbound communications, schedule sales and service appointments, qualify leads, and maintain CRM records. You’ll work across sales, service, and management teams to support dealership objectives and deliver a positive customer experience.

The role requires strong communication, organization, and CRM proficiency, with a focus on accurate data entry, payment processing, and timely follow-up.

Competenze

• Previous experience in a customer service, sales, or call center role; automotive industry preferred.
• Excellent communication and interpersonal skills with the ability to build rapport.
• Strong organizational skills and attention to detail to manage multiple tasks.
• Proficiency in Microsoft Office and CRM systems.
• Positive attitude and customer service orientation with commitment to exceeding expectations.

Mansioni

• Handle inbound and outbound calls, emails, and chat inquiries to assist customers with vehicle sales and service needs.
• Schedule sales and service appointments, ensuring a seamless and positive experience.
• Identify and qualify sales leads, converting them into opportunities for the sales team.
• Follow up with customers who expressed interest, maintaining strong relationships.
• Update and maintain customer information in the CRM, ensuring accuracy.
• Stay informed about promotions, vehicle features, and service offerings to communicate effectively.
• Achieve individual and departmental goals related to interactions, appointments, and lead conversions.
• Collaborate with sales, service, and management to support dealership objectives and customer experience.
• Process customer payments for purchases, services, and parts (cash, card, checks) and maintain receipts.
• Maintain records of transactions and assist with general administrative tasks.

Conoscenze

Customer service

Communication

CRM experience

Organizational skills

Time management

Microsoft Office

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Ourisman Automotive Group in Bethesda, MD seeks a proactive BDC Coordinator to handle inbound/outbound communications, schedule sales and service appointments, qualify leads, and maintain CRM records. You’ll work across sales, service, and management teams to support dealership objectives and deliver a positive customer experience.

The role requires strong communication, organization, and CRM proficiency, with a focus on accurate data entry, payment processing, and timely follow-up.