Automotive BDC Appointment Coordinator | Customer Care Pro

Open Road; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) with company match

Paid training and ongoing career dev.

Employee vehicle purchase program

Opportunities for advancement

Job summary

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing BDC. You will be the first point of contact for prospective and existing customers, helping schedule appointments and answer inquiries to create an exceptional customer experience.

Responsibilities include responding to leads across channels, documenting communications in the CRM, and coordinating with sales and service teams to drive dealership success.

Qualifications

• Prior experience in BDC, call center, or automotive is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient with CRM software and Microsoft Office.
• Willing to work evenings and Saturdays.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Communication skills

Organizational skills

Multitasking

Computer proficiency

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing BDC. You will be the first point of contact for prospective and existing customers, helping schedule appointments and answer inquiries to create an exceptional customer experience.

Responsibilities include responding to leads across channels, documenting communications in the CRM, and coordinating with sales and service teams to drive dealership success.