Automotive BDC Appointment Coordinator — Training & Growth

OPEN ROAD AUTO GROUP; Florham Park (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay + bonuses

Medical, Dental, Vision benefits

Paid vacation & holidays

401(k) with company match

Paid training and career development

Employee vehicle purchase program

Career advancement opportunities

Team-oriented environment

Job summary

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our busy Business Development Center. You will handle inbound inquiries, schedule appointments, and ensure a courteous, seamless customer experience.

You will communicate by phone, text, email, and chat, maintain CRM notes, and collaborate with sales and service teams to drive appointment goals and customer satisfaction.

Qualifications

• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

CRM software

Microsoft Office

Learnability

Tools

CRM software

Job description

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our busy Business Development Center. You will handle inbound inquiries, schedule appointments, and ensure a courteous, seamless customer experience.

You will communicate by phone, text, email, and chat, maintain CRM notes, and collaborate with sales and service teams to drive appointment goals and customer satisfaction.