BDC Appointment Pro — Drive Service & Sales Growth

Westcovinaaudica; West Covina (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Employee discounts

Job summary

Audi West Covina is seeking a motivated Business Development Center (BDC) Agent to join our team in West Covina, CA. The role focuses on outbound follow-up on service and sales leads, generating appointments, and cultivating strong customer relationships.

You will work with sales and service teams, manage leads in the CRM, and strive to meet monthly appointment and conversion targets while delivering professional, courteous service to customers.

Qualifications

• Previous call center, customer service, or sales experience preferred; automotive experience a plus.
• Excellent verbal and written communication with a customer-focused mindset.
• Basic knowledge of Microsoft Office Suite and CRM software; ability to learn dealership systems.

Responsibilities

• Outbound lead follow-up via phone, email, and text to schedule appointments.
• Generate appointments by converting inbound and outbound inquiries.
• Build and maintain strong customer relationships for satisfaction and growth.
• Update and manage customer information in the CRM to track leads and follow-ups.
• Collaborate with sales and service teams to coordinate appointments.
• Meet or exceed monthly targets for appointment setting and lead conversion.

Skills

Call center experience

Customer service

CRM software

MS Office

Organizational skills

Team player

Availability (weekends/evenings)

Tools

CRM software

MS Office

Job description

Audi West Covina is seeking a motivated Business Development Center (BDC) Agent to join our team in West Covina, CA. The role focuses on outbound follow-up on service and sales leads, generating appointments, and cultivating strong customer relationships.

You will work with sales and service teams, manage leads in the CRM, and strive to meet monthly appointment and conversion targets while delivering professional, courteous service to customers.