Business Development Agent - BDC - Luxury / Highline Dealer

Westcovinaaudica; West Covina (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Employee discounts

Job summary

Audi West Covina is seeking a motivated Business Development Center (BDC) Agent to join our team in West Covina, CA. The role focuses on outbound follow-up on service and sales leads, generating appointments, and cultivating strong customer relationships.

You will work with sales and service teams, manage leads in the CRM, and strive to meet monthly appointment and conversion targets while delivering professional, courteous service to customers.

Qualifications

• Previous call center, customer service, or sales experience preferred; automotive experience a plus.
• Excellent verbal and written communication with a customer-focused mindset.
• Basic knowledge of Microsoft Office Suite and CRM software; ability to learn dealership systems.

Responsibilities

• Outbound lead follow-up via phone, email, and text to schedule appointments.
• Generate appointments by converting inbound and outbound inquiries.
• Build and maintain strong customer relationships for satisfaction and growth.
• Update and manage customer information in the CRM to track leads and follow-ups.
• Collaborate with sales and service teams to coordinate appointments.
• Meet or exceed monthly targets for appointment setting and lead conversion.

Skills

Call center experience

Customer service

CRM software

MS Office

Organizational skills

Team player

Availability (weekends/evenings)

Tools

CRM software

MS Office

Job description

Business Development Center (BDC) Agent

Location: Audi West Covina, 2016 E Garvey Ave S, West Covina, CA 91791
Job Type: Full-Time
Compensation: Hourly base pay plus performance-based bonus

About Audi West Covina

Audi West Covina is a premier luxury car dealership committed to delivering exceptional customer experiences. As a leader in the automotive industry, we are seeking a motivated and dynamic Business Development Center (BDC) Agent to join our team and drive our service and sales success.

Job Summary

The BDC Agent is responsible for outbound follow-up on service and sales leads, generating appointments, and building lasting customer relationships. This role is pivotal in maintaining high levels of customer satisfaction and driving dealership growth through effective communication and lead management.

Key Responsibilities

• Outbound Lead Follow-Up: Proactively contact service and sales leads via phone, email, and text to schedule appointments and maintain engagement.

• Appointment Generation: Convert inbound and outbound inquiries into confirmed sales and service appointments for the dealership.

• Customer Relationship Management: Build and maintain strong relationships with customers, ensuring a positive experience and high satisfaction.

• Data Management: Accurately update and manage customer information in the dealership’s CRM system to track leads and follow-ups.

• Collaboration: Work closely with sales and service teams to ensure seamless communication and coordination for customer appointments.

• Performance Goals: Meet or exceed monthly targets for appointment setting and lead conversion to earn performance-based bonuses.

• Customer Service Excellence: Provide professional, courteous, and timely responses to customer inquiries, upholding Audi West Covina’s commitment to quality.

Qualifications

• Experience: Previous experience in a call center, customer service, or sales role preferred; automotive experience is a plus but not required.

• Communication Skills: Excellent verbal and written communication skills with a customer-focused mindset.

• Technical Proficiency: Basic knowledge of Microsoft Office Suite and CRM software; ability to learn dealership-specific systems.

• Organizational Skills: Strong attention to detail and ability to manage multiple tasks and leads simultaneously.

• Team Player: Ability to collaborate effectively with team members and contribute to a positive work environment.

• Availability: Flexible schedule, including willingness to work weekends and evenings as needed.

• Requirements: Must pass background check and drug screening.

Compensation & Benefits

• Hourly Base Pay: Competitive hourly wage.

• Performance Bonus: Additional earnings based on appointment-setting and lead conversion performance.

• Benefits: Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and employee discounts.

• Career Growth: Opportunities for professional development and advancement within Audi West Covina.

• Work Environment: Modern, state-of-the-art dealership with a supportive and energetic team culture.

Why Join Audi West Covina?

At Audi West Covina, we value our employees and invest in their success. You’ll work in a professional environment that fosters creativity, productivity, and growth. Join a team dedicated to excellence and innovation in the luxury automotive industry.