Automotive BDC Agent: Customer Outreach & Growth

Group 1 Automotive, Inc.; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) plan with company match

Paid vacation

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment

Job summary

Group 1 Automotive Manchester is seeking a qualified Business Development Center (BDC) Agent to join our team. You will handle inbound leads (phone and internet) and direct them to the appropriate contact, while reaching out to present customers to maintain and improve loyalty.

You will develop a pipeline of sales opportunities, collaborate with the sales department on strategies, and stay current with consumer and industry trends. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Auto dealership Internet or Business Development Center (BDC) experience preferred.
• Superior communication and customer service skills.
• Excellent follow-through skills.
• Solid working knowledge of the Internet.
• Familiarity with automotive financing.
• Maintaining a positive, can-do attitude.

Responsibilities

• Handle inbound leads (phone, Internet) and direct to appropriate contact.
• Contact present customers (phone, email) to maintain and improve customer loyalty.
• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals.
• Work with sales department to develop sales strategies and techniques.
• Research and stay current in consumer and industry trends.
• Communicate industry news and trends to management and dealership employees.
• Outstanding Customer Service

Skills

Superior communication & customer

Excellent follow-through

Internet knowledge

Automotive financing awareness

BDC/auto dealership exp

Education

High School Diploma or equivalent

Job description

Group 1 Automotive Manchester is seeking a qualified Business Development Center (BDC) Agent to join our team. You will handle inbound leads (phone and internet) and direct them to the appropriate contact, while reaching out to present customers to maintain and improve loyalty.

You will develop a pipeline of sales opportunities, collaborate with the sales department on strategies, and stay current with consumer and industry trends. We offer competitive pay and a comprehensive benefits package.