BDC Appointment Specialist — Growth & Impact

Penske Automotive Group, Inc.; Santa Ana (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Fortune 500 company recognition by AM

Glassdoor Best Places to Work

Comprehensive benefits (medical,Dental

Job summary

Crevier BMW, a Penske Automotive Group dealership in Santa Ana, CA, is seeking dependable individuals for our Business Development Center to deliver extraordinary customer experiences. As a BDC Appointment Coordinator, you will assist customers in a call center environment, communicating via text, email, or social media.

This full-time role offers a competitive hourly wage of $20–$23, comprehensive benefits, training, and growth opportunities.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers in a call center environment via text, email, or social media.
• Promptly, professionally respond to internet inquiries with courtesy and accuracy.
• Update customer files and generate required reports using MS Office and CRM tools.

Skills

Communication skills

Team player

Interpersonal skills

Organizational skills

Tools

MS Office

CRM

Lead management tools

Job description

Crevier BMW, a Penske Automotive Group dealership in Santa Ana, CA, is seeking dependable individuals for our Business Development Center to deliver extraordinary customer experiences. As a BDC Appointment Coordinator, you will assist customers in a call center environment, communicating via text, email, or social media.

This full-time role offers a competitive hourly wage of $20–$23, comprehensive benefits, training, and growth opportunities.