High-Volume Auto Sales Appointment Specialist (BDC)

Copeland Auto Group; Brockton (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance (Imagine360)

Blue Cross Dental Coverage

401(k) with company match

Group Life Insurance

Paid vacation, PTO, and holidays

Employee vehicle purchase specials

Job summary

Copeland Toyota in Brockton, MA is seeking a Sales Appointment Coordinator for our fast-paced Business Development Center. You will manage warm leads, qualify prospects, and set show-ready appointments with disciplined follow-up.

The role offers a $20/hour base, weekly bonuses, and earnings potential driven by performance. Strong communication and CRM discipline are essential for success in this structured environment.

Qualifications

• Strong verbal communication and phone confidence.
• Ability to work in a structured, metrics-driven environment.
• Basic computer and CRM proficiency.
• Reliable attendance and strong work ethic.
• Coachable mindset and willingness to follow process.
• Valid driver’s license and reliable transportation.
• Must pass background check and drug screening.

Responsibilities

• Handle inbound internet and phone inquiries promptly and professionally.
• Conduct outbound follow-up with active and past customers.
• Set qualified, show-ready sales appointments.
• Maintain accurate CRM records and follow-up discipline.
• Communicate clearly and consistently on every interaction.

Skills

Phone communication

CRM proficiency

Structured, metrics-driven

Driver's license

Tools

CRM

Job description

Copeland Toyota in Brockton, MA is seeking a Sales Appointment Coordinator for our fast-paced Business Development Center. You will manage warm leads, qualify prospects, and set show-ready appointments with disciplined follow-up.

The role offers a $20/hour base, weekly bonuses, and earnings potential driven by performance. Strong communication and CRM discipline are essential for success in this structured environment.