BDC Agent: Car Sales Growth + Bonuses

Acura of Berlin; Berlin (CT); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

5 Day Work Week

Bonuses / Incentives

Paid Time off / Vacation

Medical, Dental & Vision Insurance

401k Program

Paid Life Insurance

Professional / Respectful Work Env.

Advancement Opportunities

Ongoing Training & Development

Employee vehicle purchase plans

Discounts on products and services

Zusammenfassung

Executive Auto Group in Connecticut is seeking a Business Development Center Agent to support sales by handling customer inquiries, scheduling appointments, and presenting initial financing options. You will respond to calls, emails, and chats using scripts and templates.

You will use the CRM daily, follow up on leads, and collaborate with the sales team to deliver excellent customer service and drive dealership growth.

Qualifikationen

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Strong computer skills.
• Valid driver’s license.

Aufgaben

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Kenntnisse

Customer service

CRM usage

Communication

Team collaboration

Computer literacy

Tools

CRM system

Jobbeschreibung

Executive Auto Group in Connecticut is seeking a Business Development Center Agent to support sales by handling customer inquiries, scheduling appointments, and presenting initial financing options. You will respond to calls, emails, and chats using scripts and templates.

You will use the CRM daily, follow up on leads, and collaborate with the sales team to deliver excellent customer service and drive dealership growth.