Automotive BDC Specialist — Bonus & Growth Path

Executive Auto Group; Wallingford (CT); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

5-Day Work Week

Bonus/incentives

Paid Time Off

Medical, Dental & Vision Insurance

401k Program

Paid Life Insurance

Professional/Respectful Work Env

Advancement Opportunities

Ongoing Training & Development

Employee vehicle purchase plans

Discounts on products and services

Job summary

Executive Honda in Wallingford, CT is seeking an Automotive BDC Agent to create a premium guest experience. You will answer calls, follow up on sales appointments, and respond to inquiries via email, phone, and live chat with templates and scripts.

You will present initial financing options, guide customers to dealership resources, and maintain daily CRM updates while collaborating with sales teams and management.

Qualifications

• Previous customer service experience is required.
• Ability to work collaboratively in a team environment.
• Strong communication and follow-up skills.

Responsibilities

• Answer calls and follow up with sales appointments.
• Respond to inquiries via internet, phone, and live chat using templates.
• Provide initial product information and direct to dealership resources.
• Present financing options based on customer needs.
• Follow up with leads not ready to book.
• Use CRM tracking system daily.
• Participate in team and process development with management.

Skills

Customer service

Teamwork

Communication

Problem solving

Tools

CRM

Job description

Executive Honda in Wallingford, CT is seeking an Automotive BDC Agent to create a premium guest experience. You will answer calls, follow up on sales appointments, and respond to inquiries via email, phone, and live chat with templates and scripts.

You will present initial financing options, guide customers to dealership resources, and maintain daily CRM updates while collaborating with sales teams and management.