Business Development Center Agent

Acura of Berlin; Berlin (CT); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

5 Day Work Week

Bonuses / Incentives

Paid Time off / Vacation

Medical, Dental & Vision Insurance

401k Program

Paid Life Insurance

Professional / Respectful Work Env.

Advancement Opportunities

Ongoing Training & Development

Employee vehicle purchase plans

Discounts on products and services

Résumé du poste

Executive Auto Group in Connecticut is seeking a Business Development Center Agent to support sales by handling customer inquiries, scheduling appointments, and presenting initial financing options. You will respond to calls, emails, and chats using scripts and templates.

You will use the CRM daily, follow up on leads, and collaborate with the sales team to deliver excellent customer service and drive dealership growth.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Strong computer skills.
• Valid driver’s license.

Responsabilités

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Connaissances

Customer service

CRM usage

Communication

Team collaboration

Computer literacy

Outils

CRM system

Description du poste

Executive Auto Group

Business Development Center Agent

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

What We Offer:

• 5 Day Work Week!
• Excellent compensation plans with bonuses/incentives
• Paid Time off/Vacation
• Medical, Dental & Vision Insurance
• 401k Program
• Paid Life Insurance
• Professional/Respectful Work Environment
• Advancement Opportunities
• Ongoing Training & Development
• Employee vehicle purchase plans
• Discounts on products and services

What you’ll do:

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Keys to Success:

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.