BDC Agent - Auto Sales Growth & Customer Engagement

Acura; Berlin (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

5 Day Work Week

Bonuses / incentives

Paid Time off

Medical, Dental & Vision Insurance

401k Program

Paid Life Insurance

Professional/Respectful Work Environm

Advancement Opportunities

Ongoing Training & Development

Employee vehicle purchase plans

Discounts on products and services

Job summary

Executive Auto Group is seeking a Business Development Center Agent to join Connecticut’s growing dealership network. You will handle customer calls, follow up on sales appointments, and route inquiries to the right dealership resources, while presenting financing options to fit customer needs.

We value a collaborative team player with strong computer skills and a valid driver’s license. The role offers a 5-day work week, opportunities for advancement, and a supportive work environment.

Qualifications

• At least one previous role in customer service.
• Team player with collaborative attitude.
• Prompt and courteous demeanor.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Team player

Computer skills

Valid driver’s license

Tools

CRM software

Email templates

Job description

Executive Auto Group is seeking a Business Development Center Agent to join Connecticut’s growing dealership network. You will handle customer calls, follow up on sales appointments, and route inquiries to the right dealership resources, while presenting financing options to fit customer needs.

We value a collaborative team player with strong computer skills and a valid driver’s license. The role offers a 5-day work week, opportunities for advancement, and a supportive work environment.