Automotive Inside Sales & Lead Nurturing Specialist

Executive Auto Group; Berlin (CT); Hybrid; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

5 Day Work Week!

Excellent compensation plans withBonu/

Paid Time off/Vacation

Medical, Dental & Vision Insurance

401k Program

Paid Life Insurance

Professional/Respectful Work Env

Advancement Opportunities

Ongoing Training & Development

Employee vehicle purchase plans

Discounts on products and services

Zusammenfassung

Executive Auto Group, a prominent Connecticut dealership, seeks a Business Development Center Agent to handle customer inquiries across calls, email, web chat, and live chat. You will guide prospects to the right dealership resources and present financing options while coordinating with sales teams for follow-ups.

The role emphasizes teamwork, responsiveness, and strong computer skills, with pathways for advancement in a dynamic automotive group.

Qualifikationen

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality with strong computer skills.

Aufgaben

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.

Kenntnisse

Customer service

Team player

Computer skills

Driver's license

Tools

CRM system

Jobbeschreibung

Executive Auto Group, a prominent Connecticut dealership, seeks a Business Development Center Agent to handle customer inquiries across calls, email, web chat, and live chat. You will guide prospects to the right dealership resources and present financing options while coordinating with sales teams for follow-ups.

The role emphasizes teamwork, responsiveness, and strong computer skills, with pathways for advancement in a dynamic automotive group.