BDC Agent

Lithia & Driveway; Smyrna (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring a Service BDC Admin for Wade Ford in Smyrna, GA. This full-time, on-site position will schedule service appointments, communicate with customers, and support the service department behind the scenes at the Wade Ford store.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment. Required: 2+ years in customer service or admin work, strong computer skills, and a valid driver’s license.

Qualifications

• 2+ years of customer service, administrative or automotive experience.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong computer skills and ability to learn new systems.
• Ability to communicate with customers by phone, email and text.
• Reliable attendance and a strong work ethic.
• Acceptable driving record and a valid driver’s license.

Responsibilities

• Schedule service appointments and coordinate with customers daily.
• Maintain accurate customer information for follow-up and retention.
• Know product information, current sales pricing, and dealership events and promotions.
• Use computer systems in the internet department to increase appointments, sales and retention.
• Follow up with customers by phone to ensure satisfaction and escalate issues as needed.
• Set solid appointments using daily call-ins, leads and referrals.

Skills

Customer service

Administrative support

Multi-tasking

Computer skills

Phone/email/text communication

Dependable attendance

Driver's license

Education

High School Diploma or equivalent

Job description

Dealership:

L0582 Wade Ford

Wade Ford

Hiring: Business Development Center Admin

• Pay: Varies, depending on experience.
• Schedule: Full-time
• Location: On-site at dealership

Why Join Our Team?

As a Service BDC Admin, you’ll play a key role in scheduling service appointments, communicating with customers, and supporting the service department behind the scenes. If you’re organized, customer-focused, and enjoy working in a fast-paced environment, this is a great opportunity to build a rewarding career with a growing automotive team.

What You’ll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

What You’ll Bring

• 2+ years of previous customer service, administrative or automotive experience required
• Excellent organization and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Strong computer skills and the ability to learn new systems
• Ability to confidently communicate with customers by phone, email, and text
• Reliable attendance and a strong work ethic
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.