BDC Administrator

Lithia & Driveway; Smyrna (GA); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Resumo da oferta

Wade Ford in Smyrna, GA, part of Lithia Motors, seeks a customer relations professional to strengthen the store’s service standard and lead CR process improvements. You’ll train teams to put the customer first and manage the customer experience end-to-end.

Responsibilities include gathering accurate customer data for continual follow-up, staying current on product information and promotions, and using the internet and phone to increase appointments, sales, and retention.

Qualificações

• High School graduate or equivalent; 18+ required.
• Drug-free workplace.
• Equal employment opportunity statement.

Responsabilidades

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes to ensure the customer’s perspective comes first.
• Develop accountable, continuous improvement plans for store(s) by observations and meetings with the GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for follow-up and retention.
• Build and maintain knowledge of product information, pricing, and promotions.
• Utilize computer skills within the internet department to increase appointments, sales, and retention.
• Use phone skills to follow up with customers about their experience and escalate issues as needed.
• Use phone skills to set solid appointments with daily customer call-ins and leads.
• Other duties as assigned.

Conhecimentos

Customer service

Communication skills

Phone skills

Formação académica

High School graduate or equivalent

Descrição da oferta de emprego

Dealership:

L0582 Wade Ford

Wade Ford

We are one ofover 300+ Lithia Motors Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.

What You’ll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.

• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.

• Gather accurate customer information to create a database for continual follow-up and retention

• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.

• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.

• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

• Other duties as assigned.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.