Service Admin/ Appointment Coordinator

Lithia Motors; Freehold (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Freehold Toyota, part of the Lithia & Driveway family, is hiring an entry-level Service Admin/Appointment Coordinator. This role focuses on handling service calls, scheduling, CRM upkeep, and supporting service staff to deliver Excellent customer experiences.

Hourly pay starts at $17+, with bonuses tied to appointments shown/sold and manufacturer approvability. Benefits include medical, dental, vision, and 401(k). Growth path toward a Service Advisor role is available.

Qualifications

• 6+ months of automotive dealership experience required.
• CDK experience is a plus.
• Strong customer service and relationship-building skills.
• Excellent phone etiquette with the ability to handle a high volume of calls.

Responsibilities

• Answer inbound service calls and emails.
• Schedule, confirm, and follow up on service appointments.
• Respond to internet leads and customer inquiries.
• Maintain customer and vehicle records in the CRM.
• Support the Service Manager, Advisors, and technicians with administrative tasks.
• Process service paperwork, invoices, and reports.
• Coordinate with Parts, Sales, Warranty, and Accounting departments.
• Resolve customer concerns and ensure a positive service experience.
• Perform other duties as assigned.

Skills

Automotive dealership experience

CDK experience

Customer service

Phone etiquette

CRM systems

Tools

CDK

Job description

Dealership: L0705 DCH Freehold Toyota DCH Freehold Toyota Now Hiring: Service Admin/Appointment Coordinator Pay: $17 +Dependent on experience. Bonuses based on: Individual Appointments Shown/Sold, Manufacturer Approvability. Schedule: The hours will be 9:00 AM to 5:00 PM or 8:00 AM to 4:00 PM, Monday through Friday, with rotating Saturdays off. Reports to the Service Manager

Why Join Our Team?

DCH Freehold Toyota, part of the Lithia & Driveway family, is committed to your professional growth and success. We provide a seamless customer experience through expert service and support while fostering a culture of excellence and career development. This position offers a clear growth path into an Entry-Level Service Advisor role for motivated individuals looking to build a long-term career in the automotive industry.

What You'll Do

• Answer inbound service calls and emails.
• Schedule, confirm, and follow up on service appointments.
• Respond to internet leads and customer inquiries.
• Maintain customer and vehicle records in the CRM.
• Support the Service Manager, Advisors, and technicians with administrative tasks.
• Process service paperwork, invoices, and reports.
• Coordinate with Parts, Sales, Warranty, and Accounting departments.
• Resolve customer concerns and ensure a positive service experience.
• Perform other duties as assigned.

What You'll Bring

• 6+ months of automotive dealership experience required; Automotive Service BDC experience preferred.
• CDK experience is a plus.
• Strong customer service and relationship-building skills.
• Excellent phone etiquette with the ability to handle a high volume of calls.
• Strong verbal and written communication skills.
• Proven follow-up and appointment-setting abilities.
• Proficient with CRM systems and general computer applications.
• Highly organized with strong attention to detail.
• Ability to multitask and thrive in a fast-paced dealership environment.

The (Hourly) Wage for this position is ($17 +) dependent on experience. Bonuses based on: Individual Appointments Shown/Sold, Manufacturer Approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.