BDC Administrator: Lead & CRM Specialist

Lithia & Driveway; Coon Rapids (MN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

The Lithia & Driveway team in Coon Rapids, MN is hiring a BDC Administrator to manage and monitor incoming internet leads, phone opportunities, and customer inquiries. You will keep accurate CRM records, support lead distribution, and follow-up processes to drive opportunities.

Join a high-volume, growth-minded dealership with training, career advancement, and a comprehensive benefits package. A strong customer-service mindset and dealership CRM experience are essential.

Qualifications

• 2+ years of automotive BDC or dealership administration experience.
• Experience using dealership software and CRM platforms.
• Strong data entry and record-keeping skills.

Responsibilities

• Manage and monitor incoming internet leads, phone opportunities, and customer inquiries.
• Maintain accurate customer records and activity in the CRM.
• Support lead distribution, appointment tracking, and follow-up processes.

Skills

BDC experience

CRM systems

Lead management

Customer service

Tools

CRM platforms

Job description

The Lithia & Driveway team in Coon Rapids, MN is hiring a BDC Administrator to manage and monitor incoming internet leads, phone opportunities, and customer inquiries. You will keep accurate CRM records, support lead distribution, and follow-up processes to drive opportunities.

Join a high-volume, growth-minded dealership with training, career advancement, and a comprehensive benefits package. A strong customer-service mindset and dealership CRM experience are essential.