Sales BDC Administrator

L0803 Coon Rapids Chrysler Dodge Jeep Ram; Coon Rapids (MN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway? No, this is L0803 Coon Rapids Chrysler Dodge Jeep Ram in Coon Rapids, MN. They seek a BDC Administrator to manage internet leads, phone opportunities, and customer inquiries while maintaining CRM data and supporting lead distribution and appointment tracking.

The role requires 2+ years in automotive BDC or dealership administration, plus experience with dealership software and CRM platforms. A valid driver's license is required.

Qualifications

• 2+ years of automotive BDC or dealership admin experience.
• 1+ year of experience with dealership software and CRM platforms.
• Valid driver's license with acceptable driving record.

Responsibilities

• Manage and monitor incoming internet leads, phone opportunities, and customer inquiries
• Maintain accurate customer records and activity within dealership CRM systems
• Support lead distribution, appointment tracking, and follow-up processes
• Verify lead information and ensure timely communication with prospective customers
• Audit and update sales opportunities to maintain data integrity and reporting accuracy
• Assist with showroom traffic logging and appointment confirmation activities
• Partner with Sales Managers and BDC Representatives to maximize lead conversion
• Generate reports and support dealership performance tracking
• Provide exceptional customer service through phone, email, text, and digital communication channels
• Help ensure dealership processes and customer experience standards are consistently met

Skills

BDC experience

Dealership administration

CRM experience

Sales support

Customer service

Driver's license

Tools

CRM software

Dealership software

Job description

Dealership: L0803 Coon Rapids Chrysler Dodge Jeep Ram Coon Rapids CDJR - Sales BDC Administrator Hiring: BDC Administrator Pay: $17-$20 + $200-$500 in bonus potential Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends.

Why Join Our Team?

Join one of Minnesota's leading Chrysler Dodge Jeep Ram dealerships High-volume operation with a strong flow of customer opportunities Supportive and team-oriented culture focused on success and growth Paid training and ongoing professional development Career advancement opportunities with Lithia & Driveway, one of North America's largest automotive retailers Work alongside experienced automotive leaders and industry professionals Competitive compensation and comprehensive benefits package Opportunity to make a direct impact on dealership performance and customer satisfaction

What You'll Do

• Manage and monitor incoming internet leads, phone opportunities, and customer inquiries
• Maintain accurate customer records and activity within dealership CRM systems
• Support lead distribution, appointment tracking, and follow-up processes
• Verify lead information and ensure timely communication with prospective customers
• Audit and update sales opportunities to maintain data integrity and reporting accuracy
• Assist with showroom traffic logging and appointment confirmation activities
• Partner with Sales Managers and BDC Representatives to maximize lead conversion
• Generate reports and support dealership performance tracking
• Provide exceptional customer service through phone, email, text, and digital communication channels
• Help ensure dealership processes and customer experience standards are consistently met

What You'll Bring

• 2+ years of automotive BDC, dealership administration, CRM, sales support, or automotive customer service experience
• 1+ year of experience working within dealership software and CRM platforms Technology tools Experience handling customer records, reporting, appointment management, and lead tracking
• Valid Driver's License and acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!