Sales BDC Administrator

Lithia & Driveway; Coon Rapids (MN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

The Lithia & Driveway team in Coon Rapids, MN is hiring a BDC Administrator to manage and monitor incoming internet leads, phone opportunities, and customer inquiries. You will keep accurate CRM records, support lead distribution, and follow-up processes to drive opportunities.

Join a high-volume, growth-minded dealership with training, career advancement, and a comprehensive benefits package. A strong customer-service mindset and dealership CRM experience are essential.

Qualifications

• 2+ years of automotive BDC or dealership administration experience.
• Experience using dealership software and CRM platforms.
• Strong data entry and record-keeping skills.

Responsibilities

• Manage and monitor incoming internet leads, phone opportunities, and customer inquiries.
• Maintain accurate customer records and activity in the CRM.
• Support lead distribution, appointment tracking, and follow-up processes.

Skills

BDC experience

CRM systems

Lead management

Customer service

Tools

CRM platforms

Job description

Dealership:L0803 Coon Rapids Chrysler Dodge Jeep RamCoon Rapids CDJR - Sales BDC AdministratorHiring: BDC AdministratorPay: $17-$20 + $200-$500 in bonus potentialSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends.Why Join Our Team?Join one of Minnesota's leading Chrysler Dodge Jeep Ram dealershipsHigh-volume operation with a strong flow of customer opportunitiesSupportive and team-oriented culture focused on success and growthPaid training and ongoing professional developmentCareer advancement opportunities with Lithia & Driveway, one of North America's largest automotive retailersWork alongside experienced automotive leaders and industry professionalsCompetitive compensation and comprehensive benefits packageOpportunity to make a direct impact on dealership performance and customer satisfactionWhat You'll DoManage and monitor incoming internet leads, phone opportunities, and customer inquiriesMaintain accurate customer records and activity within dealership CRM systemsSupport lead distribution, appointment tracking, and follow-up processesVerify lead information and ensure timely communication with prospective customersAudit and update sales opportunities to maintain data integrity and reporting accuracyAssist with showroom traffic logging and appointment confirmation activitiesPartner with Sales Managers and BDC Representatives to maximize lead conversionGenerate reports and support dealership performance trackingProvide exceptional customer service through phone, email, text, and digital communication channelsHelp ensure dealership processes and customer experience standards are consistently metWhat You'll Bring2+ years of automotive BDC, dealership administration, CRM, sales support, or automotive customer service experience1+ year of experience working within dealership software and CRM platformsTechnology toolsExperience handling customer records, reporting, appointment management, and lead trackingValid Driver's License and acceptable driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.