BDC Lead Specialist - Flexible Schedule & Appointments

Lithia & Driveway; Norfolk (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision plans

Paid Holidays & PTO

Short & Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway seeks a BDC Lead Specialist in Norfolk, VA to manage inbound/outbound leads, schedule sales appointments, and drive customer engagement. You will maintain CRM records and collaborate with sales leadership to optimize the customer experience.

You will excel in a fast-paced dealership environment, display strong communication, and own follow-up processes to hit and exceed targets. Competitive hourly pay and bonus opportunities are offered.

Qualifications

• Exceptional phone skills and ability to engage customers and overcome objections.
• Relentless follow-up mentality with strong attention to detail and time management.
• Customer-focused mindset with a passion for building relationships.

Responsibilities

• Respond promptly to inbound leads via internet, phone, text, and chat.
• Make outbound calls to generate appointments and follow up to maximize conversions.
• Build rapport and deliver exceptional customer experiences in every interaction.
• Schedule, confirm, and manage appointments for the sales team.
• Maintain accurate customer records and activity in the CRM.
• Meet or exceed appointment and lead conversion goals.
• Collaborate with sales managers to ensure a seamless customer journey.

Skills

Phone skills

Follow-up

Customer focus

Communication

Time management

Self-motivated

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Lithia & Driveway seeks a BDC Lead Specialist in Norfolk, VA to manage inbound/outbound leads, schedule sales appointments, and drive customer engagement. You will maintain CRM records and collaborate with sales leadership to optimize the customer experience.

You will excel in a fast-paced dealership environment, display strong communication, and own follow-up processes to hit and exceed targets. Competitive hourly pay and bonus opportunities are offered.