BDC Administrator

Lithia & Driveway; Norfolk (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision plans

Paid Holidays & PTO

Short & Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway seeks a BDC Lead Specialist in Norfolk, VA to manage inbound/outbound leads, schedule sales appointments, and drive customer engagement. You will maintain CRM records and collaborate with sales leadership to optimize the customer experience.

You will excel in a fast-paced dealership environment, display strong communication, and own follow-up processes to hit and exceed targets. Competitive hourly pay and bonus opportunities are offered.

Qualifications

• Exceptional phone skills and ability to engage customers and overcome objections.
• Relentless follow-up mentality with strong attention to detail and time management.
• Customer-focused mindset with a passion for building relationships.

Responsibilities

• Respond promptly to inbound leads via internet, phone, text, and chat.
• Make outbound calls to generate appointments and follow up to maximize conversions.
• Build rapport and deliver exceptional customer experiences in every interaction.
• Schedule, confirm, and manage appointments for the sales team.
• Maintain accurate customer records and activity in the CRM.
• Meet or exceed appointment and lead conversion goals.
• Collaborate with sales managers to ensure a seamless customer journey.

Skills

Phone skills

Follow-up

Customer focus

Communication

Time management

Self-motivated

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Dealership:L0577 Priority Ford NorfolkPriority Ford NorfolkHiring: BDC Lead SpecialistPay: Hourly starting at $18 an hour plus bonusesSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Are you energized by connecting with customers, driven by results, and motivated by turning opportunities into appointments? Priority Ford Norfolk is seeking a BDC Lead Specialist who thrives on the phone, builds relationships quickly, and is relentless in follow-up. This is an excellent opportunity for a highly motivated professional to play a critical role in driving customer engagement and dealership success.What You'll DoRespond promptly to inbound internet, phone, text, and chat leads.Make outbound calls to prospective and existing customers to generate appointments.Execute consistent and persistent follow-up activities to maximize lead conversion opportunities.Build rapport with customers and deliver an exceptional customer experience during every interaction.Schedule, confirm, and manage appointments for the sales team.Maintain accurate customer records, notes, and follow-up activities within the CRM.Meet or exceed appointment, contact, and lead conversion goals.Partner with sales managers and dealership leadership to ensure a seamless customer experience.Lead by example through strong communication, accountability, and customer engagement best practices.What You'll BringRequired QualificationsExceptional phone skills with the ability to confidently engage customers and overcome objections.Relentless follow-up mentality with strong attention to detail and time management skills.Customer-focused mindset with a passion for building relationships.Strong communication, organizational, and multitasking abilities.Self-motivated, goal-oriented, and driven to achieve results.Ability to work effectively in a fast-paced environment.Preferred QualificationsPrevious automotive BDC, internet sales, call center, customer service, or sales experience.Experience using CRM systems and lead management tools.Familiarity with dealership operations and automotive retail environments.Microsoft Office proficiency.Education & LicensingHigh School Diploma or equivalent required.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsHourly starting at $18 an hour plus bonusesActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive PayMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.