Sales Representative

Ford of Downtown LA; Los Angeles (CA); On-site; USD 47,000 - 154,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Job summary

Ford of Downtown LA is seeking a driven Sales Representative to convert incoming leads into appointments and close opportunities in our high-volume showroom.

You will answer calls within 10 seconds, follow up leads with timely quotes, and maintain accurate records in LSMS while delivering a seamless, customer-focused buying experience.

Join a team that rewards performance with strong earning potential and opportunities for career growth.

Qualifications

• 1+ year automotive Sales or BDC experience required.
• Experience with appointment setting and sales performance.
• Demonstrated ability to build relationships, respond to customer needs and deliver quality service.

Responsibilities

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to all incoming leads with an attempted phone call within 5 minutes of receipt.
• Provide a complete vehicle price quote within 10 minutes of the ISC's response.
• Convert every sales opportunity to a confirmed appointment.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of leads contacted.
• Maintain a 60% show rate with appointments.
• Record every contact in LSMS.
• Complete 100% of daily scheduled contact tasks.

Skills

Automotive sales experience

Appointment setting

Relationship building

Communication

Education

High school diploma or equivalent

Job description

Dealership:L0516 Ford of Downtown LAFord of Downtown LANow Hiring: Sales RepresentativePay: $46,500 - $154,000 AnnuallySchedule: Full TimeDepartment Hours: Monday - Saturday: 9:00am - 9:00pm, and Sunday: 10:00am - 8:00pmWhy Join Our Team?A high-volume dealership with a steady stream of leadsAccess to a wide selection of new and pre-owned Ford vehicles to match customer needsTraining, and tools to help you succeed in digital automotive salesA supportive, team-oriented environment that values communication and performanceOpportunities for career growth within a respected automotive organizationWhat You'll DoAnswer all incoming calls and chat/call requests within 10 seconds.Respond to all incoming leads with an attempted phone call within 5 minutes of receipt. Follow up with a structured series of personalized emails, providing a complete vehicle price quote within 10 minutes of the Internet Sales Coordinator's (ISC) automated response.Convert every sales opportunity to a confirmed appointmentSpeak with at least 75% of all assigned leads.Set confirmed appointments with at least 60% of the leads you make contact with.Maintain a 60% show rate with those appointments.Record every contact you have with customers, regardless of source or type, in the LSMS.Complete 100% of your daily scheduled contact tasks.Other responsibilities as assigned.What You'll Bring1+ year automotive Sales or BDC experience REQUIREDExperience with appointment setting and sales performanceExperience with building relationships, responding to customer needs, and delivering quality service.Demonstrate flexibility and efficiency in a high-volume sales environmentEager, proactive, and focused on achieving sales success.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $46,500 - $154,000.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Payable Gross, and Individual Units Sold, Manufacturer Approvability.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.