Express Lube Advisor

Priority-Ford-Norfolk; Norfolk (VA); On-site; USD 45,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Priority Ford Norfolk is hiring an Automotive Service Advisor for an onsite role in Norfolk, VA. The ideal candidate will initiate service requests, develop estimates, and liaise between customers and technicians to ensure clear communication of needs and recommendations.

Applicants should have prior service advisory experience and at least 3 years as an automotive technician. Flexible Saturday availability is required, with a comprehensive benefits package offered.

Qualifications

• Previous Service Advisor experience.
• 3+ years experience as an automotive technician.
• Must have open Saturday availability and onsite work in Norfolk, VA.

Responsibilities

• Initiate automotive services and repairs and develop estimates.
• Act as liaison between customer and technician to clarify needs and recommendations.
• Prepare repair orders and enter into service database; communicate needs to customers.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Service database system

Job description

Dealership:L0577 Priority Ford NorfolkPriority Ford NorfolkNOW HIRING AUTOMOTIVE EXPRESS LUBE ADVISORS!Schedule: Must have open availability, including SaturdaysYou will report to the Service Manager.This is an onsite position in Norfolk, VA.Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!Responsibilities:As a Service Advisor, you will initiate automotive services and repairs. You will make sure vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, and writing repair orders. Additionally, you will maintain customer records.Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and ensure the customer understands the needed and recommended service/repairs.Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keep customer informed of service specials, completion times and service expenses.Qualifications:Previous Service Advisor experience.3+ years experience as an automotive technician.A team player who is focused on providing customer service.Basic mechanical understanding of an automobile.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsPotential Annual Earnings: $45,000-$72,000Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.