BDC Administrator

Lithia & Driveway; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Atlantic Coast Honda in Jacksonville, FL is hiring a BDC Administrator to manage customer relations across parts, service, and sales. You will train processes, build customer databases, and boost appointments and retention using phone and online channels.

You will report to the GSM and collaborate with LSMS Coordinator to resolve issues and improve customer experience in a fast-paced dealership environment.

Qualifications

• 1+ years experience with sales or telemarketing.
• Strong phone and written communication skills.
• Ability to work in a high-volume environment.
• Reporting to GSM/LSMS Coordinator.

Responsibilities

• Lead customer relations process management at assigned store(s).
• Develop improvement plans for assigned store(s) with GSM/LSMS Coordinator.
• Gather accurate customer information to create a follow-up database.
• Build knowledge of product info, pricing, events and promotions.
• Utilize internet department to increase appointments, sales and retention.
• Follow up with customers by phone to address issues and set solid appointments.
• Perform other tasks as assigned.

Skills

Sales experience

Telemarketing

Customer service

Phone skills

Communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Dealership:

L0820 Atlantic Coast Honda

Atlantic Coast Honda

Now Hiring BDC Administrator!

Bring your customer expertise, positivity, and technology skills to a team that values your contributions.

We are committed to Growing our Company and Growing our People!

We are one of over 300 Lithia & Driveway dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company. We are growing fast! And with growth comes opportunity!

You will report to the GSM.

This is an on-site position in Jacksonville, FL

What You’ll Do

The Business Development Center (BDC) Administrator develops, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

• You will lead customer relations process management at assigned store(s) by observing, installing, and training approved customer relations processes, to assure our customer’s perspective comes first.

• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers.

• Gather accurate customer information to create a database for follow-up and retention

• Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

• Use your skills within our internet department to increase appointments, sales, and customer retention.

• Use phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.

• Use phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

• Other tasks as assigned.

What You’ll Bring

• 1+ years experience with sales or Telemarketing preferable.

• Experience in the following fields: phone sales, business development, customer service, preferable.

• Demonstrate professional attitude with all potential clients/customers.

• First-class verbal and written skills.

• You will organize and motivate yourself.

• Work as part of a team or on individually assigned tasks.

• You’re able to manage priorities and deadlines in a dynamic, high-volume environment.

• Able to type.

Benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.