Banquets Manager — Lead Luxury Events & Teams

Hyatt Hotels; Kansas City (MO); On-site; USD 85,000 - 115,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Banquets Manager to lead the planning and execution of all banquet operations at a flagship property, working closely with clients, culinary, and hotel teams to deliver seamless, personalized experiences from planning through completion.

The role requires leading and developing the banquet team, coordinating event timelines, room setups, service flow, and resources, ensuring safety and standards are met, and maintaining cross-department communication to

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Restaurant Management, or a related field.
• Minimum 5 years of experience in banquets, preferably in a Michelin-starred or Michelin-recognized restaurant or five-star hotel.
• Proven experience leading high-performing teams in a sophisticated, detail-oriented service environment and coordinating events from start to finish.
• Strong knowledge of event setups, service orders, timelines, and health and safety standards
• Ability to manage budgets, costs, and unforeseen situations
• Exceptional leadership, communication, organizational, problem-solving and negotiation skills with clients and vendors.
• Fluent Spanish and English; additional languages are an advantage.
• Impeccable personal presentation, discretion, cultural awareness, and attention to detail.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Oversee planning and execution of all banquet operations, ensuring each event reflects Hyatt standards of refined service and attention to detail.
• Lead, train, and motivate the banquet team; coordinate timelines, room setups, service flow, and resource allocation.
• Monitor quality throughout each event; anticipate guest and client needs and handle special requests with discretion.
• Maintain clear communication across departments and ensure compliance with hotel procedures, food safety, and workplace standards.
• Review guest feedback and operational results to strengthen service quality and team performance.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Negotiation

Budget management

Bilingual (Spanish/English)

Attention to detail

Education

Bachelor’s degree or diploma in Hospitality Management or related field

Job description

Hyatt Hotels Corporation is seeking a Banquets Manager to lead the planning and execution of all banquet operations at a flagship property, working closely with clients, culinary, and hotel teams to deliver seamless, personalized experiences from planning through completion.

The role requires leading and developing the banquet team, coordinating event timelines, room setups, service flow, and resources, ensuring safety and standards are met, and maintaining cross-department communication to