Banquet Lead — Luxury Events & Guest Experience

Hei Hotels Inc.; Houston (TX); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

Vacation and holidays

401(k) plan

Discounts and hotel room benefits

Job summary

HEI Hotels and Resorts is seeking a Lead Banquet professional in Houston to direct banquet operations, ensuring flawless guest experiences during events. You will manage setup, service, and teardown, while maintaining BEO compliance and strong communication with group representatives and departments.

The role emphasizes teamwork, adaptability under tight timelines, and a thorough understanding of menu specifics to explain ingredients and preparation methods to guests.

Qualifications

• Hotel experience preferred.
• Superior communication skills to provide information and services to hotel management and guests.
• Knowledge of hotel operations, including planning, safety, and guest services.
• Ability to work effectively under time constraints and deadlines.
• Excellent verbal and written communication; adapt to different audiences.

Responsibilities

• Check Banquet Event Orders (BEO) for accuracy.
• Check room set-up to ensure BEO directions are followed and spaces are neat.
• Make contact with group representatives and explain how to reach you during the function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff on set-ups, changes, and time schedules.
• Operate as a banquet server: setting up, greeting, serving, and breaking down function.
• Inspect banquet areas at end of function and ensure equipment is returned and areas cleaned.
• Recap all banquet checks at end of day and submit to Night Audit.
• Know the menu for each function and explain major ingredients and preparation methods.
• Adhere to attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Skills

Superior communication

Hotel operations knowledge

Time management under deadlines

Verbal and written communication

Job description

HEI Hotels and Resorts is seeking a Lead Banquet professional in Houston to direct banquet operations, ensuring flawless guest experiences during events. You will manage setup, service, and teardown, while maintaining BEO compliance and strong communication with group representatives and departments.

The role emphasizes teamwork, adaptability under tight timelines, and a thorough understanding of menu specifics to explain ingredients and preparation methods to guests.