Banquet Server - Guest Experience Champion

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Paid time off

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a dedicated Banquet Team member in Atlanta to support banquet operations and guest experience. You will assist the Banquet Manager in serving guests during functions, set up rooms with linens and serviceware, and ensure smooth event flow throughout shifts.

The role requires the ability to handle food and beverage service, maintain high standards, and work effectively with team members in a fast-paced hospitality environment.

Qualifications

• Hotel experience preferred.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisor's specifications to ensure the readiness of the room for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Team player

Guest relations

Food & beverage knowledge

Communication skills

Job description

HEI Hotels & Resorts is seeking a dedicated Banquet Team member in Atlanta to support banquet operations and guest experience. You will assist the Banquet Manager in serving guests during functions, set up rooms with linens and serviceware, and ensure smooth event flow throughout shifts.

The role requires the ability to handle food and beverage service, maintain high standards, and work effectively with team members in a fast-paced hospitality environment.