Banquet Server - Guest Experience Champion

Hei Hotels Inc.; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick, and Holiday programs

Pet insurance through ASPCA

401(k) with employer match

Hotel room discounts

Job summary

HEI Hotels and Resorts is seeking a Banquet Manager to support banquet functions in our Atlanta property. You will set up spaces, greet guests, coordinate food and beverage service, and ensure flawless event execution under supervisor guidance.

Ideal candidates have hotel banquet experience, strong communication, and the ability to lift up to 30 lbs. The role emphasizes teamwork, adherence to service standards, and guest satisfaction throughout events.

Qualifications

• Hotel experience preferred.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
• Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Verbal communication

Written communication

Team player

Food & beverage knowledge

Menu item knowledge

Bev equipment operation

Stand for long periods

Lifting up to 30 lbs

Job description

HEI Hotels and Resorts is seeking a Banquet Manager to support banquet functions in our Atlanta property. You will set up spaces, greet guests, coordinate food and beverage service, and ensure flawless event execution under supervisor guidance.

Ideal candidates have hotel banquet experience, strong communication, and the ability to lift up to 30 lbs. The role emphasizes teamwork, adherence to service standards, and guest satisfaction throughout events.