Banquet Operations Lead - Luxury Hotel

The Umstead Hotel & Spa; Cary (NC); On-site; USD 54,000 - 66,000; Full time

Job summary

The Umstead Hotel & Spa in Cary, NC seeks an Assistant Banquet Manager to oversee day-to-day banquet operations and ensure flawless guest experiences. You will work closely with the Banquet Manager to direct staff, coordinate event setup and service, and uphold the hotel's high standards.

Ideal candidates will demonstrate strong leadership, exceptional communication, and attention to detail across upscale events.

Qualifications

• Must be able to stand/walk for long hours and manage guest interactions with professionalism.
• Exceptional knowledge of Umstead Hotel banquet standards and procedures.
• Strong leadership and management ability to direct a banquet team and events.

Responsibilities

• Assist Banquet Manager with day-to-day operations and event execution.
• Oversee setup and service of contracted functions by guiding servers in pre-shift meetings.
• Coordinate event timing with Executive/Banquet Chef and assign duties to captains and servers.
• Ensure guest needs are anticipated, satisfaction monitored, and concerns addressed promptly.
• Assist with scheduling, hiring, training, and supervising banquet staff within budgeted labor costs.

Skills

Leadership

Communication

Attention to detail

Team coordination

Education

High school or equivalent

Hospitality degree

Job description

The Umstead Hotel & Spa in Cary, NC seeks an Assistant Banquet Manager to oversee day-to-day banquet operations and ensure flawless guest experiences. You will work closely with the Banquet Manager to direct staff, coordinate event setup and service, and uphold the hotel's high standards.

Ideal candidates will demonstrate strong leadership, exceptional communication, and attention to detail across upscale events.