Banquet Assistant Manager

The Umstead Hotel & Spa; Cary (NC); On-site; USD 54,000 - 66,000; Full time

Job summary

The Umstead Hotel & Spa in Cary, NC seeks an Assistant Banquet Manager to oversee day-to-day banquet operations and ensure flawless guest experiences. You will work closely with the Banquet Manager to direct staff, coordinate event setup and service, and uphold the hotel's high standards.

Ideal candidates will demonstrate strong leadership, exceptional communication, and attention to detail across upscale events.

Qualifications

• Must be able to stand/walk for long hours and manage guest interactions with professionalism.
• Exceptional knowledge of Umstead Hotel banquet standards and procedures.
• Strong leadership and management ability to direct a banquet team and events.

Responsibilities

• Assist Banquet Manager with day-to-day operations and event execution.
• Oversee setup and service of contracted functions by guiding servers in pre-shift meetings.
• Coordinate event timing with Executive/Banquet Chef and assign duties to captains and servers.
• Ensure guest needs are anticipated, satisfaction monitored, and concerns addressed promptly.
• Assist with scheduling, hiring, training, and supervising banquet staff within budgeted labor costs.

Skills

Leadership

Communication

Attention to detail

Team coordination

Education

High school or equivalent

Hospitality degree

Job description

Job Details:

Job Location: NC The Umstead Hotel and Spa - Cary, NC 27513, Position Type: Full Time, Salary Range: $60,000.00 Salary/year, Job Shift: Flex AM/PM, The Assistant Banquet manager should consistently achieve the service and product delivery standards with a high degree of client care and service. Assist the Banquet Manager and staff in creating and executing exceptional and memorable guest experiences. The Assistant Banquet Manager is responsible with assisting the Banquet Manager in the overall direction, and helping with the day-to-day operation of the banquet department, in accordance with The Umstead Hotel standards.

Job Requirements:

• Report to work at the scheduled time, neatly groomed and dressed in accordance with The Umstead Hotel & Spa standard.
• Exceptional knowledge of all Umstead Hotel banquet standards and operating procedures.
• Exceptional attention to detail.
• Exceptional leadership qualities and management techniques to successfully lead the banquet department.
• Exceptional communication abilities to direct associates and interact with guests, clients and internal departments to build relationships.
• The ability to directly oversee the actual set-up and service of contracted functions by giving specific event information to the servers through pre-shift meetings.
• Coordinate the timing of the events with the Executive Chef/Banquet Chef by assigning functions to the Captain and Banquet Servers to insure success.
• Anticipate guest and onsite contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
• Being able to consistently perform tasks and direct others within a given time frame to insure all event components are setup and executed on time.
• Being able to consistently perform tasks with autonomy.
• Assist with performing administrative duties including closing banquet checks, inventory and preparing supply requisitions/ordering, payroll and banquet service charge worksheet.
• Attend all required meetings/precons in the absence of the Banquet Manager.
• Assist with scheduling all colleagues to maintain the service standards of The Umstead Hotel & Spa while operating within budgeted labor cost guidelines
• Assist with hiring, training, motivating, retaining, disciplining, evaluating and supervising the work of banquet associates, ensuring that that all are complying with The Umstead Hotel & Spa Vision and Values.
• Ensure proper care, security and maintenance of hotel equipment through proper supervision of associates
• Maintain daily housekeeping and maintenance program to include storage and operational areas and associate appearance.
• Direct associates to maintain the back of the house cleanliness and safety.
• Conduct daily pre-shift meetings and quarterly department meetings.
• Comply with The Umstead Hotel & Spa Vision and Values.
• Insure all associates are work harmoniously and professionally with co-workers, supervisors and other hotel departments.
• In addition, other duties may be required as directed by your manager

Qualifications: Physical Requirements:

• Must be able to continuously stand/ walk a minimum of 8 hours
• Must be able to periodically lift and carry up to 30 lbs. over the course of a shift.
• Must be able to bend, kneel, push and pull over the course of a shift.

Qualifications:

Education:

• High school or equivalent education required. Hospitality degree preferred.

Experience:

• Minimum of 2 years at a banquet captain position or above at an upscale hotel. Luxury property preferred.