Banquet Manager: Lead Flawless Events & Teams

BENCHMARK; Raleigh (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality's StateView Hotel in Raleigh, NC seeks a Banquet Manager to lead our food & beverage operations and drive flawless events. You will supervise banquet staff, coordinate setup and breakdown, and ensure exceptional guest experiences across intimate gatherings and large meetings.

The role requires a proven banquet or catering leadership background, strong organizational skills, and the ability to collaborate with Culinary, Sales, and hotel operations to exceed client

Qualifications

• At least two years of hotel F&B leadership experience, with banquet or catering experience strongly preferred.
• Strong understanding of banquet operations, event setup, service standards, and group event execution.
• Excellent communication and guest service skills with the ability to handle client and guest needs professionally and confidently.
• Experience managing staffing levels, schedules, labor, and day-to-day shift operations.
• Flexibility to work evenings, weekends, holidays, and varying schedules based on event and business needs.

Responsibilities

• Coordinate and supervise banquet and group events from pre-planning and setup through event execution, breakdown, and post-event evaluation.
• Serve as a primary point of contact for clients during events, responding to requests and resolving concerns promptly and professionally.
• Lead, train, coach, and develop banquet team members while creating a positive, accountable, and service-focused work environment.
• Manage banquet staffing and scheduling based on business levels and event requirements.
• Ensure banquet spaces are properly set and maintained according to event specifications, Banquet Event Orders (BEOs), and service standards.
• Oversee food presentation, service execution, sanitation, and food safety practices in accordance with health regulations and company standards.
• Maintain appropriate inventory levels for banquet supplies, equipment, and operating materials while identifying opportunities to control costs and minimize waste.
• Utilize POS and hotel systems accurately for event billing, payment processing, and applicable cash-handling procedures.
• Monitor event and shift operations to ensure consistent delivery of exceptional hospitality experiences.
• Partner closely with the Culinary team on menu execution, timing, presentation, and special guest requirements.
• Collaborate with the Sales and Events teams to ensure event details and client expectations are clearly communicated and successfully executed.
• Partner with other hotel departments to coordinate operational needs related to meetings, social events, and group functions.
• Assist with departmental budgeting, expense management, labor productivity, and cost-control initiatives without compromising service quality.
• Maintain banquet equipment, event spaces, and storage areas to ensure they are organized, safe, and operationally ready.

Skills

Team leadership

Guest service

Event coordination

Communication

Staff development

Budget awareness

Tools

POS systems

Job description

Pyramid Global Hospitality's StateView Hotel in Raleigh, NC seeks a Banquet Manager to lead our food & beverage operations and drive flawless events. You will supervise banquet staff, coordinate setup and breakdown, and ensure exceptional guest experiences across intimate gatherings and large meetings.

The role requires a proven banquet or catering leadership background, strong organizational skills, and the ability to collaborate with Culinary, Sales, and hotel operations to exceed client