Banquet Assistant Manager

The Umstead Hotel and Spa; Cary (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

The Umstead Hotel and Spa is seeking an Assistant Banquet Manager in Cary, NC to support the Banquet Manager and lead a team in delivering exceptional guest experiences. You will oversee event setup, coordinate with chefs and servers, and ensure service standards are met on every function.

With a focus on leadership and seamless operations, this role requires strong communication, attention to detail, and the ability to manage staff and schedules while maintaining luxury hotel standards.

Qualifications

• Minimum of 2 years at banquet captain position or above at an upscale hotel.
• Experience in a luxury property preferred.
• Exceptional leadership and management abilities.
• Excellent communication and guest-relations skills.
• Ability to oversee setup and service for contracted functions.

Responsibilities

• Support the Banquet Manager and staff in delivering exceptional guest experiences.
• Oversee day-to-day banquet operations and set-up coordination for events.
• Attend required meetings/precons and assist with scheduling within budgeted labour costs.
• Maintain equipment, housekeeping, safety, and back-of-house standards.

Skills

Leadership

Communication

Attention to detail

Event coordination

Staff management

Education

Hospitality degree preferred

Job description

The Assistant Banquet manager should consistently achieve the service and product delivery standards with a high degree of client care and service. Assist the Banquet Manager and staff in creating and executing exceptional and memorable guest experiences. The Assistant Banquet Manager is responsible with assisting the Banquet Manager in the overall direction, and helping with the day-to-day operation of the banquet department, in accordance with The Umstead Hotel standards.Job Requirements:Report to work at the scheduled time, neatly groomed and dressed in accordance with The Umstead Hotel & Spa standard.Exceptional knowledge of all Umstead Hotel banquet standards and operating procedures.Exceptional attention to detail.Exceptional leadership qualities and management techniques to successfully lead the banquet department.Exceptional communication abilities to direct associates and interact with guests, clients and internal departments to build relationships.The ability to directly oversee the actual set-up and service of contracted functions by giving specific event information to the servers through pre-shift meetings.Coordinate the timing of the events with the Executive Chef/Banquet Chef by assigning functions to the Captain and Banquet Servers to insure success.Anticipate guest and onsite contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.Being able to consistently perform tasks and direct others within a given time frame to insure all event components are setup and executed on time.Being able to consistently perform tasks with autonomy.Assist with performing administrative duties including closing banquet checks, inventory and preparing supply requisitions/ordering, payroll and banquet service charge worksheet.Attend all required meetings/precons in the absence of the Banquet Manager.Assist with scheduling all colleagues to maintain the service standards of The Umstead Hotel & Spa while operating within budgeted labor cost guidelinesAssist with hiring, training, motivating, retaining, disciplining, evaluating and supervising the work of banquet associates, ensuring that that all are complying with The Umstead Hotel & Spa Vision and Values.Ensure proper care, security and maintenance of hotel equipment through proper supervision of associatesMaintain daily housekeeping and maintenance program to include storage and operational areas and associate appearance.Direct associates to maintain the back of the house cleanliness and safety.Conduct daily pre-shift meetings and quarterly department meetings.Comply with The Umstead Hotel & Spa Vision and Values.Insure all associates are work harmoniously and professionally with co-workers, supervisors and other hotel departments.In addition, other duties may be required as directed by your managerPhysical Requirements:Must be able to continuously stand/ walk a minimum of 8 hoursMust be able to periodically lift and carry up to 30 lbs. over the course of a shift.Must be able to bend, kneel, push and pull over the course of a shift.Qualifications:Education:High school or equivalent education required. Hospitality degree preferred.Experience:Minimum of 2 years at a banquet captain position or above at an upscale hotel. Luxury property preferred.