Banquet Manager - Greenville, NC

The Wilkinson Firm; Greenville (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Eligible bonus structure

Brand-system benefits

Job summary

The Wilkinson Firm seeks a Banquet Manager to manage all catering and banquet services at its Greenville, NC property. The role requires overseeing banquet staff and ensuring compliance with service standards while fostering an efficient operational environment.

Applicants should have 3-5 years of relevant experience and strong knowledge of banquet operations. The compensation ranges from $60,000 to $85,000, aligned with experience and industry standards.

Qualifications

• 3-5 years of experience in banquet, catering, or food and beverage management.
• Strong knowledge of banquet operations and food service standards.
• Ability to manage multiple concurrent events.

Responsibilities

• Direct and oversee all banquet operations for events.
• Manage labor productivity and staffing.
• Ensure compliance with health and safety regulations.
• Maintain high guest satisfaction during events.

Skills

Banquet operations management

Catering services

Leadership skills

Communication skills

Problem-solving skills

Proficiency with Delphi

Bilingual English/Spanish

Tools

Delphi

Job description

About the role

The Banquet Manager is responsible for the successful execution of all banquet, catering, meeting, and special events at a brand-grade convention property. This position oversees banquet staff, coordinates with Culinary, Sales, Convention Services, Engineering, and other property departments to ensure exceptional guest service while maintaining profitability, quality standards, and operational efficiency.

Reporting

• Reports to: Director of Food & Beverage
• Supervises: Assistant Banquet Manager, Banquet Captains, Banquet Servers, Bartenders, Housepersons, Set-Up Staff, and Temporary / Event Staff
• Department: Food & Beverage

Location

This role is located in the Greenville, NC market. We welcome candidates relocating from or commuting within Eastern North Carolina, including the Raleigh, Durham, and Research Triangle corridor.

Key responsibilities

• Direct and oversee all banquet operations for property and convention center events from set up through breakdown
• Manage labor productivity through staffing, scheduling, payroll review, and deployment of banquet personnel
• Review Banquet Event Orders (BEOs), lead pre-shift meetings, and ensure all events are executed according to client specifications and brand service standards
• Recruit, interview, train, coach, and develop banquet team members while fostering a positive and productive work environment
• Partner with the Director of Food & Beverage to establish departmental goals, budgets, service standards, training programs, and operational initiatives
• Monitor banquet revenues, labor costs, inventory, equipment, and operating expenses to achieve departmental financial objectives
• Conduct inspections of banquet facilities and event spaces to ensure quality, cleanliness, safety, and readiness before, during, and after eventsCollaborate with Sales, Convention Services, Culinary, Stewarding, Engineering, and Housekeeping teams to ensure seamless event execution and effective communication of event changes
• Maintain high guest satisfaction by interacting with clients, responding to requests, resolving service issues, and ensuring exceptional event experiences
• Ensure compliance with property policies, health and safety regulations, sanitation standards, emergency procedures, and responsible alcohol service requirements

Qualifications

• 3-5 years banquet, catering, or food and beverage management experience at a full-service hotel, convention property, large-format venue, or premium independent property
• Strong knowledge of banquet operations, catering services, event planning, and food and beverage service standards
• Demonstrated leadership, communication, organizational, and problem‑solving skills
• Ability to manage multiple concurrent events in a fast‑paced environment
• Proficiency with hotel and event management systems, including Delphi, preferred
• TIPS or ServSafe Alcohol certification preferred
• ServSafe Food Handler certification preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Bilingual English / Spanish a strong plus

Physical requirements

• Ability to stand and walk for extended periods
• Ability to lift and move up to 50 pounds
• Ability to work in a fast‑paced banquet and convention center environment

Compensation

$60,000-85,000 commensurate with experience, brand portfolio depth, Delphi fluency, and operational scope. Eligible bonus structure and brand-system benefits.