Banquet Captain: Lead Team, Exceptional Guest Service

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision plans

Life insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is hiring a Banquet Captain in Raleigh, NC. The role oversees banquet staff and coordinates all food & beverage service with the Banquet Manager to deliver excellent guest service.

Essential duties include leading the team, greeting guests, handling menu questions, delivering items from staging, and overseeing event setup, execution, and cleanup. Training to support plating and reception service is provided.

Responsibilities

• Provide exceptional guest service to all customers.
• Lead the team with motivation and direction and assures that all standards of quality are in place
• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
• Participate in good communication with guests with questions regarding the menu.
• Deliver food and beverages from staging areas to guests as needed to assist the team
• Assist other servers during peak periods in delivering food and guest requests.
• Can train others on serving plated, and reception style meal services (training provided)
• Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee Setup, execution, and clean-up for an event.
• Performs side work to prepare for upcoming events.
• Assures all service areas are kept clean and safe at all times
• Maintain a professional and personable appearance.
• Perform other duties as assigned.

Job description

Concord Hospitality Enterprises is hiring a Banquet Captain in Raleigh, NC. The role oversees banquet staff and coordinates all food & beverage service with the Banquet Manager to deliver excellent guest service.

Essential duties include leading the team, greeting guests, handling menu questions, delivering items from staging, and overseeing event setup, execution, and cleanup. Training to support plating and reception service is provided.