Assistant Banquet Manager

Riverside-Casino-; Iowa; On-site; USD 55,000 - 75,000; Full time

Job summary

Riverside-Casino- in Iowa seeks an Assistant Banquet Manager to lead the front-of-house team and ensure flawless banquet service. You will assist in day-to-day operations, uphold service standards, and drive guest satisfaction during events.

The role requires strong organization, people leadership, and the ability to plan and forecast financial goals. A ServSafe certification or ability to obtain is essential, with a schedule that includes evenings, weekends, and holidays.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to stay organized and multi-task in a fast-paced environment.
• Experience with budgeting and forecasting for FOH operations is a plus.
• ServSafe certification or ability to obtain is required.

Responsibilities

• Lead and develop Banquet Supervisors, Captains, Servers, and House Persons.
• Oversee front-of-house operations for all banquet events to ensure top service quality.
• Maintain service standards and guest satisfaction; manage scheduling and payroll for FOH.
• Ensure compliance with health, safety, and company policies.

Skills

Interpersonal skills

Communication

Organization

Multi-tasking

Forecasting

ServSafe certification

Education

AA degree

Job description

The Assistant Banquet Manager is responsible for delivering exceptional food and beverage service while engaging with guests and anticipating their needs in a friendly, professional manner. This position assists the Banquet Manager with the day-to-day front-of-house operations of the Banquet Department, ensuring consistent service quality, proper execution, and team member development. The Assistant Banquet Manager provides leadership and direction to Banquet Supervisors, Captains, Servers, and House Persons, ensuring banquet events run smoothly, efficiently, and in accordance with guest expectations. This role helps ensure each function meets established service standards while creating a memorable guest experience.

Schedule: Full-time that varies based on events and holidays and includes days, nights and weekends.

Salary: Highly competitive salary based on experience with 40 hours of Paid Time Off upon hire.

Essential Functions:

• Well organized and able to manage several functions, projects and events simultaneously.
• Responsible for all department operational quality aspects.
• Responsible for maintaining and implementations of service standards for the department.
• Assist with cost related expenditures (budgeting) for the FOH department.
• Assist with scheduling and payroll for the FOH. Including meeting forecast and expected financial goals.
• Responsible for ensuring the FOH department meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments
• Responsible for development of all levels of the banquet FOH team
• Responsible for periodic team member evaluations and further development strategies.
• Exhibits leadership skills and practices in managing time, staff and resources for efficient operation
• Ability to setup food and beverage in an appealing manner and assist in service
• Exhibits skills necessary to interact effectively w/ guests from diverse cultural and socio-economic backgrounds
• Will be available to work varied and/or irregular hours, including weekends
• Assists in maintaining cleanliness, care and inventories of work and storage areas with regard to equipment and furnishings
• Performs other duties as assigned.

Required:

• ServSafe certified or equivalent required or ability to obtain.
• Associate's degree (A. A.) or equivalent; minimum 1-year related experience and/or training; or equivalent combination of education and experience.
• Extensive Banquet knowledge is a preferred.
• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate organization skills the ability to multi-task planning and forecast skills.
• Good driving record and the ability to be covered by the company insurance program to drive company vehicles is a plus.