Bankruptcy QA Analyst — Risk & Process Excellence

Newrez; Coppell (TX); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer m

401(k) Retirement plan with employer匹

Paid Maternity Leave/Parental Bonding/

Adoption Assistance

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Newrez Employee Emergency and Disaster

Job summary

Newrez is seeking a Quality Control Auditor for the Bankruptcy department in Coppell, TX. The role provides audit oversight, identifies operational risks, and ensures accuracy across bankruptcy processing and related documents.

You will collaborate with managers, review judgments pre-filing, and drive improvements by analyzing trends and training opportunities while maintaining quality standards and timely reporting.

Qualifications

• High school diploma or equivalent, required.
• Bachelor’s degree or equivalent experience, required.
• 3-4 years of mortgage servicing or Bankruptcy experience required.

Responsibilities

• Assist in identifying operational risks and escalating issues to management.
• Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance with state and client regulations.
• Performs reviews of other Bankruptcy related documents to ensure accuracy as needed.
• Regularly enters file level attorney firm discrepancies errors are identified and reviews monthly firm scorecards of highest error rate firms.
• Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identifies trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes.
• Quality Assurance liaison with functional areas.
• Provides on-site expertise to assist staff with Bankruptcy processing and document related questions specific to the quality oversight review.
• Reviews and identifies areas of opportunity from trends in quality assurance analysis, provides information to management on root cause analysis and trends.
• Assist with generation of error reports and monthly reporting of quality assurance key performance indicators.
• Complete monthly workflow audits.
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compiles daily, weekly, and monthly loan level quality review results and trending.
• Participates in special projects for the department as assigned.
• Performs related duties as assigned by supervisor.

Skills

Detail oriented

Organizational skills

Multitasking

Excellent written and verbal коммуника

Education

High school diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

BKFS/LoanSphere

MS Office - Outlook & Excel

Job description

Newrez is seeking a Quality Control Auditor for the Bankruptcy department in Coppell, TX. The role provides audit oversight, identifies operational risks, and ensures accuracy across bankruptcy processing and related documents.

You will collaborate with managers, review judgments pre-filing, and drive improvements by analyzing trends and training opportunities while maintaining quality standards and timely reporting.