Bankruptcy QA Specialist: Risk & Process Excellence

Newrez; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer贡献

Job summary

Newrez in Tempe, AZ seeks an experienced Quality Assurance Auditor for the Bankruptcy department. This role provides quality control, audit oversight and risk identification for the bankruptcy functions, working with area managers to ensure review and remediation of defects.

You will identify operational risks, review judgment orders pre-filing for accuracy and regulatory compliance, and collaborate with the Attorney Network to implement improvements.

Qualifications

• Detail oriented, excellent organizational skills and ability to handle multiple tasks.
• Able to interact with managers and staff across functional areas including Bankruptcy and compliance.
• Strong desire to exceed expectations and work with minimal supervision.

Responsibilities

• Assist in identifying operational risks and escalating issues to management.
• Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance with state and client regulations.
• Performs reviews of other Bankruptcy related documents to ensure accuracy as needed.
• Regularly enters file level attorney firm discrepancies; reviews monthly firm scorecards of highest error rate firms.
• Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identifies trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes.
• Quality Assurance liaison with functional areas.
• Provides on-site expertise to assist staff with Bankruptcy processing and document related questions specific to the quality oversight review.
• Reviews and identifies areas of opportunity from trends in quality assurance analysis; provides information to management on root cause analysis and trends.
• Assist with generation of error reports and monthly reporting of quality assurance key performance indicators.
• Complete monthly workflow audits.
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compiles daily, weekly, and monthly loan level quality review results and trending.
• Participates in special projects for the department as assigned.
• Performs related duties as assigned by supervisor.

Education

High school diploma or equivalent

Bachelor’s degree or equivalent experience

3-4 years mortgage servicing or Bankruptcy experience

Detail oriented and strong organizational skills

Excellent written and verbal communication

Tools

BKFS/LoanSphere

Microsoft Office (Outlook, Excel)

Job description

Newrez in Tempe, AZ seeks an experienced Quality Assurance Auditor for the Bankruptcy department. This role provides quality control, audit oversight and risk identification for the bankruptcy functions, working with area managers to ensure review and remediation of defects.

You will identify operational risks, review judgment orders pre-filing for accuracy and regulatory compliance, and collaborate with the Attorney Network to implement improvements.