Bankruptcy Operations Lead

Coast One Mortgage; Houston (TX); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

401(k) match

Paid parental leave

Education reimbursement

Employee loan program

CSR program

Volunteer time off

Matching gifts

ERGs

Job summary

Newrez is seeking a Supervisor Bankruptcy to lead a team of Bankruptcy Case Managers, ensuring efficient processes, timelines, and performance metrics. The role includes staff training, coaching, and cross-department collaboration with attorneys.

The ideal candidate has extensive bankruptcy or mortgage servicing experience and prior people management skills. The position emphasizes data-driven decisions and strong communication within a dynamic mortgage services environment.

Qualifications

• Bachelor’s degree preferred and relevant work experience.
• 6+ years of bankruptcy or mortgage servicing experience is required.
• 1-2 years of management experience is preferred.

Responsibilities

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up-to-date policies and procedures.
• Identify areas for process improvement and implement changes.
• Train new hires on systems of record and investor guidelines.
• Use reporting to manage the team and adjust reporting as needed.
• Conduct coaching and annual reviews as part of personnel management.
• Serve as bankruptcy liaison for other departments and outside counsel.

Skills

Analytical skills

Organizational skills

Communication skills

Team leadership

Education

Bachelor’s degree

6+ years bankruptcy/mortgage service experience

1-2 years management experience

Job description

Newrez is seeking a Supervisor Bankruptcy to lead a team of Bankruptcy Case Managers, ensuring efficient processes, timelines, and performance metrics. The role includes staff training, coaching, and cross-department collaboration with attorneys.

The ideal candidate has extensive bankruptcy or mortgage servicing experience and prior people management skills. The position emphasizes data-driven decisions and strong communication within a dynamic mortgage services environment.