Banking Support Specialist I

WesBanco, Inc.; Naples (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

WesBanco, Inc. in Naples, FL seeks a Customer Service Specialist I to identify, respond to, and resolve customer inquiries regarding bank products and services in a fast-paced call center. You will provide professional, courteous support, adhere to required metrics, and ensure timely responses.

The role requires handling inbound calls, assisting with digital banking and debit card processing, and maintaining knowledge of banking products while meeting service levels.

Formación

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• Banking or financial services experience preferred.

Responsabilidades

• Handle inbound calls across queues including account questions and product information.
• De-escalate situations or route to supervisor after initial steps.
• Accept ownership and resolve customer requests end-to-end.
• Assist customers with digital banking, debit cards, and banking policies.
• Process transactions, verify and correct account information with partners.

Conocimientos

Customer service

De-escalation

Time management

Communication

Educación

High school diploma or GED

Descripción del empleo

WesBanco, Inc. in Naples, FL seeks a Customer Service Specialist I to identify, respond to, and resolve customer inquiries regarding bank products and services in a fast-paced call center. You will provide professional, courteous support, adhere to required metrics, and ensure timely responses.

The role requires handling inbound calls, assisting with digital banking and debit card processing, and maintaining knowledge of banking products while meeting service levels.