Banking Support Specialist I (Call Center)

WesBanco, Inc.; West Palm Beach (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. in Florida seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the Bank's call center.

You will be the primary interaction for customers, delivering professional, courteous support while meeting required metrics and service levels. You will handle inbound calls across queues, assist with digital banking, debit card questions, and account information updates.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Ability to work independently and multitask in a fast-paced environment.
• Willingness to work a flexible schedule including evenings and holidays.
• Ability to learn bank policies and procedures and comply with regulations.

Responsibilities

• Process inbound calls from all queues and assist customers with questions.
• De-escalate situations or escalate to a supervisor when needed.
• Assist customers with digital banking and device compatibility.
• Complete transactions and ensure accurate account information.
• Maintain knowledge of deposit, loan, and other banking products.
• Attend weekly quality reviews and departmental meetings.
• Maintain professionalism and confidentiality.
• Collaborate with coworkers and follow proper communication protocols.

Skills

Inbound call handling

Communication skills

Time management

Customer service

Problem solving

Multitasking

Education

High school diploma or GED

Tools

PC literacy

Home networking

Job description

WesBanco Bank Inc. in Florida seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the Bank's call center.

You will be the primary interaction for customers, delivering professional, courteous support while meeting required metrics and service levels. You will handle inbound calls across queues, assist with digital banking, debit card questions, and account information updates.