Remote Banking Support Specialist I

WesBanco, Inc.; Naples (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Naples, FL, to respond to customer inquiries about bank products and services in the call center.

You will provide professional support, resolve issues within service levels, and promote digital banking services across Apple and Android devices. The role requires at least one year of customer service and contact center experience, strong time management, and the ability to work a flexible schedule including some holidays.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.
• Knowledge and experience using Android and Apple products and bank-supported web browsers and operating systems.
• Ability to type with speed and accuracy.
• Expertise in using a personal computer and managing one's own home networking infrastructure to support reliable access to the Bank's virtual environment.

Responsibilities

• Handle inbound calls from all queues, including account questions and product/service information.
• De-escalate situations when necessary or escalate call to supervisor after de-escalation attempts.
• Assist customers with digital banking services and device support on Apple and Android devices.
• Complete customer transactions and correct account information with appropriate business partners.
• Identify and resolve customer issues and complaints promptly and accurately.
• Attend weekly quality review meetings and monthly department meetings.
• Adhere to agent metric standards for calls, schedule adherence, and customer satisfaction.

Skills

Customer service

Time management

Communication skills

Multitasking

Typing speed

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Naples, FL, to respond to customer inquiries about bank products and services in the call center.

You will provide professional support, resolve issues within service levels, and promote digital banking services across Apple and Android devices. The role requires at least one year of customer service and contact center experience, strong time management, and the ability to work a flexible schedule including some holidays.