Banking Customer Support Specialist I - Rapid Resolution

First Bank (FBNC); Greenville (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

First Bank is seeking a Customer Support Specialist to deliver efficient service to customers, prospective customers and branch staff via inbound calls, email, secure messages, chat or other approved channels. The role emphasizes first call resolution for Retail and basic Business Banking inquiries across Online Banking, Bankcard, Mobile Deposit and Bill Pay.

Responsibilities include handling inquiries, processing payments, and researching secure messages.

Qualifications

• High school diploma or GED or equivalent.
• Knowledge of bank operations and related regulations.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.

Responsibilities

• Answers retail and basic commercial inquiries by phone.
• Processes payments and transfers.
• Assists with Online Banking and Debit Card support.
• Researches and responds to secure/unsecure customer messages.
• Maintains confidentiality and adheres to policies.

Skills

Organizational skills

Time management

Customer service

Communication skills

Active listening

Education

High school diploma or GED

Tools

Mainframe computer system

Word processing

Spreadsheets

Web-based programs

Banking software

Job description

First Bank is seeking a Customer Support Specialist to deliver efficient service to customers, prospective customers and branch staff via inbound calls, email, secure messages, chat or other approved channels. The role emphasizes first call resolution for Retail and basic Business Banking inquiries across Online Banking, Bankcard, Mobile Deposit and Bill Pay.

Responsibilities include handling inquiries, processing payments, and researching secure messages.