Banking Support Specialist - Customer Care & Resolution

Servbank; Oswego Township (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Servbank in Oswego Township seeks a dedicated Customer Support Specialist. This role involves responding to client inquiries through calls, emails, and chats while ensuring high customer satisfaction and efficient issue resolution.

The ideal candidate must demonstrate excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to customer support excellence. Previous experience in customer service or banking is preferred.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Serve as the first point of contact for clients, providing accurate information about banking products and services.
• Manage and prioritize the phone support queue to ensure timely assistance.

Skills

Customer service

Problem-solving

Communication skills

Multitasking

Tools

Customer management software

Job description

Servbank in Oswego Township seeks a dedicated Customer Support Specialist. This role involves responding to client inquiries through calls, emails, and chats while ensuring high customer satisfaction and efficient issue resolution.

The ideal candidate must demonstrate excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to customer support excellence. Previous experience in customer service or banking is preferred.