Banking Customer Support Specialist

Sutherland; Tulsa (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

Sutherland in Tulsa, OK is seeking a customer service associate to support banking customers via phone and online channels. The role emphasizes accurate, first-call resolution and professionalism while handling routine banking inquiries and basic technical support.

You will verify identities, follow privacy and security protocols, document interactions, and route more complex requests to correct teams. Excellent communication and empathy are essential.

Qualifications

• Call center experience preferred.
• Banking experience preferred.
• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong customer service and empathy.
• Basic problem-solving and attention to detail.
• Ability to multitask across multiple systems.
• Follow data privacy and regulatory procedures.
• Professional phone etiquette.
• Ability to learn banking terminology and online processes.

Responsibilities

• Respond to inbound inquiries about products, balances, history, rates, and general banking info.
• Verify customer identity and follow security, privacy, and compliance procedures.
• Assist with online banking enrollment, password resets, unlocks, and basic tech support.
• Create and route cases for requests needing further processing.
• Document interactions, requests, actions taken, and follow-up needed.
• Use tools to resolve issues and escalate when needed.
• Maintain professional phone etiquette and deliver a positive experience.
• Meet performance expectations for quality, accuracy, and productivity.
• Work well independently and as part of a team.
• Performs other related duties as assigned.

Skills

Call center experience

Banking experience

Excellent communication

Active listening

Customer empathy

Attention to detail

Problem solving

Teamwork

Time management

Education

High School diploma or GED

Job description

Sutherland in Tulsa, OK is seeking a customer service associate to support banking customers via phone and online channels. The role emphasizes accurate, first-call resolution and professionalism while handling routine banking inquiries and basic technical support.

You will verify identities, follow privacy and security protocols, document interactions, and route more complex requests to correct teams. Excellent communication and empathy are essential.