Banking Support Specialist — Expert Client Care

Servbank; Watseka (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

Servbank in Watseka, IL, is seeking a Customer Support Specialist to assist clients via phone, email, and chat. You will deliver accurate information, manage inquiries, and coordinate with internal teams to resolve issues promptly.

The role requires excellent verbal and written communication, attention to detail, and the ability to multitask in a fast-paced banking environment. Prior banking or customer service experience is preferred.

Qualifications

• Previous banking experience is preferred but not required.
• Strong verbal and written communication skills are essential.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Proficient with computer systems and customer management software.

Responsibilities

• Respond to client inquiries via phone, email, and chat and resolve issues promptly.
• Serve as the first point of contact for clients, providing accurate information on banking products and services.
• Manage and prioritize the support queue to ensure timely assistance.
• Document interactions and follow up on unresolved cases to ensure satisfactory resolutions.
• Collaborate with internal departments to address complex client needs and escalate when needed.
• Troubleshoot, research, and provide guidance on customer service technology and related issues.
• Coordinate with bank resources to meet client needs and ensure resolution.

Skills

Customer service

Communication

Multitasking

Problem solving

Computer literacy

Tools

Customer management software

Job description

Servbank in Watseka, IL, is seeking a Customer Support Specialist to assist clients via phone, email, and chat. You will deliver accurate information, manage inquiries, and coordinate with internal teams to resolve issues promptly.

The role requires excellent verbal and written communication, attention to detail, and the ability to multitask in a fast-paced banking environment. Prior banking or customer service experience is preferred.