Banking Support Specialist - Customer Care & Resolution

Servbank; Town of Clifton (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Servbank in the Town of Clifton is seeking a professional Customer Support Specialist. In this role, you will respond to client inquiries and efficiently resolve issues via various communication channels including phone, email, and online platforms.

The ideal candidate will have previous experience in customer service, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Join Servbank to create excellence in customer service.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Collaborate with internal departments to address complex client needs.
• Maintain up-to-date knowledge of banking policies, procedures, and regulations.

Skills

Customer service experience

Communication skills

Multitasking

Problem-solving

Attention to detail

Tools

Customer management software

Job description

Servbank in the Town of Clifton is seeking a professional Customer Support Specialist. In this role, you will respond to client inquiries and efficiently resolve issues via various communication channels including phone, email, and online platforms.

The ideal candidate will have previous experience in customer service, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Join Servbank to create excellence in customer service.